Legal
This Privacy Policy explains how Starise Lighting Inc. ("Starise," "we," "us," or "our") collects, uses, and protects your personal information. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA).
Starise Lighting Inc. is a permanent LED roofline lighting installation company based in Calgary, Alberta, Canada. We operate at co-starise.com and can be reached at:
We only collect personal information that is necessary to provide our services or respond to your inquiries.
We do not use tracking cookies for advertising or sell your data to third parties.
We use the information you provide to:
We do not use your information for unsolicited marketing, and we do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Our website uses the following third-party services that may process your data:
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of our business relationship and up to 3 years after our last interaction, unless a longer retention period is required by law.
Quote requests that do not result in a project are typically deleted within 12 months.
Under PIPEDA and PIPA, you have the right to:
To exercise any of these rights, contact us at contact@co-starise.com or call 587-885-6658. We will respond within 30 days.
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption. Form submissions are transmitted securely via Formspree's encrypted infrastructure.
No method of transmission over the internet is 100% secure. If you have concerns about transmitting sensitive information, please contact us by phone instead.
Our services are intended for homeowners and adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
By submitting a quote request, contacting us by phone or email, or engaging our services, you expressly consent to being contacted by Starise Lighting Inc. via phone, SMS/text message, and email for the following purposes:
You may opt out of promotional communications at any time by replying "STOP" to any SMS or emailing contact@co-starise.com. Opting out of marketing does not affect transactional or service-related communications.
Any review, testimonial, rating, feedback, or comment you submit to Starise — whether through Google, our website, email, text message, or any other channel — may be reproduced, published, edited for length or clarity, and used by Starise Lighting Inc. in any marketing or promotional material, including but not limited to the website, social media, printed materials, and advertising. Your first name and general neighbourhood may be included alongside your testimonial. You will not receive compensation for the use of your testimonial.
If you do not wish your review or testimonial to be used for marketing, you must notify us in writing at contact@co-starise.com.
As outlined in our Terms of Service (Section 23), Starise Lighting Inc. may photograph and video record completed installations for use in marketing, advertising, and portfolio materials. Such media may be published on our website, social media, and third-party platforms. No personally identifying information (such as your name or exact address) will be published alongside installation photos without your explicit written consent.
If you do not consent to photography of your property, you must provide written notice prior to your installation date.
Starise may compile, use, and share aggregated or anonymized data derived from customer interactions, project data, and site usage for internal analytics, business planning, industry research, and marketing purposes. Such data does not identify individual clients and is not subject to the restrictions in this Privacy Policy.
We do not sell your personal information. However, we may share your information with trusted third parties in the following circumstances:
While Starise takes reasonable steps to protect your personal information, no system is completely secure. To the maximum extent permitted by applicable law, Starise shall not be liable for any damages, losses, or costs arising from unauthorized access to, disclosure of, or destruction of your personal information where such incident occurs despite Starise's reasonable security measures.
In the event of a privacy breach that poses a real risk of significant harm, we will notify affected individuals and the relevant regulatory authority as required under PIPEDA and PIPA.
While we aim to retain data only as long as necessary, Starise reserves the right to retain your personal information for longer periods where:
We may update this Privacy Policy at any time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will make reasonable efforts to notify active clients. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy. It is your responsibility to review this page periodically.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, or with the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.